Refund policy
Return and Refund Policy
Last Updated: August 2025
Thank you for shopping with us! We strive to provide high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we’re here to help. In general, we have a 30 day return policy.
Returns
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Eligibility: You may return most new, unopened items within [30] days of delivery for a full refund. Items must be in their original condition, with all packaging and tags intact.
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Non-Returnable Items: Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Personalized or customized items
- Sale items
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Return Process:
- To initiate a return, please contact our customer service team at bigapartmentenergy@gmail.com.
- Provide your order number and reason for the return.
- We will send you a return authorization and instructions on how to return your item.
Refunds
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Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds will be processed within [5-10] business days. The refund will be credited to the original payment method used for the purchase.
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Shipping Costs: If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs. For all other returns, the customer is responsible for the return shipping fees.
Exchanges
If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [7] days of delivery. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
If you have any questions about our return and refund policy, please contact us at:
- Email: bigapartmentenergy@gmail.com
Thank you for shopping at Big Apartment Energy!